Return Policy

At SILU, we're committed to ensuring you're completely satisfied with your purchase. If for any reason you're not satisfied, we offer a hassle-free return policy.

1. Return Eligibility

• Products must be in their original condition with all tags and packaging intact.
• Products must be returned within 7 days of delivery.The return shipping fee shall be borne by the buyer.

2. Return Process

• Contact our customer service team to initiate a return.
• Provide your order number and reason for return.
• Follow the instructions provided by our team to ship the product back to us.

3. Refund Policy

• Refunds will be processed within 5-7 business days of receiving the returned product.
• The refund will be returned to your payment account through the original payment method.

4. Exchange Policy

• If due to logistics and transportation or product quality problems, you can contact our customer service, we will provide the same product exchange service.

5. Warranty and Repair

• If an item is defective or damaged, please contact our customer service team for assistance. We will provide replacement or repair services depending on the situation.

If you have any questions or concerns about our return policy, please don't hesitate to contact us at silushuzhi@163.com.