FAQ
1. Ordering and Payment
(1) How do I place an order on your website?
- To place an order, simply browse our products, add the items you wish to purchase to your cart and follow the checkout process. You will be prompted to create an account or log in if you already have one. Fill out the required information, select your payment method, and confirm your order.
(2) Can I cancel or change my order after it's been placed?
- Please get in touch with our customer service team as soon as possible if you need to cancel or make changes to your order. We will do our best to accommodate your request, but please note that we may not be able to make changes once an order has been shipped.
(3) How do I track my order?
- Once your order has shipped, you will receive an email with tracking information. You can use this information to track the status of your package on the shipping carrier's website.
2. Shipping and Delivery
(1) What are your shipping policies?
- Order processing time is 1-2 business days. Shipping: Orders are shipped within 24 hours after processing is complete. Note: Processing time may vary during peak periods or holidays.
- Here are the estimated shipping times for each region:
①Standard Shipping
To Asia: 7-14 business days
To Europe: 10-18 business days
To North America: 10-15 business days
To South America: 15-25 business days
To Africa: 15-30 business days
To Oceania: 10-20 business days
②Express Shipping
To Asia: 3-7 business days
To Europe: 5-10 business days
To North America: 5-10 business days
To South America: 7-14 business days
To Africa: 10-20 business days
To Oceania: 5-12 business days
③Priority Shipping
To Asia: 2-5 business days
To Europe: 3-7 business days
To North America: 3-7 business days
To South America: 5-10 business days
To Africa: 7-14 business days
To Oceania: 3-7 business days
- Business days are Monday to Friday, excluding weekends and holidays
- Shipping times are estimates and may vary depending on the destination, shipping carrier, and customs clearance
- Please allow additional time for customs clearance and delivery of international shipments
- We use reliable shipping carriers such as DHL, FedEx, and UPS to ensure fast and secure delivery
(2) Can I track my order?
- Yes, you will receive tracking information via email once your order has shipped.
(3) What happens if my package is lost or damaged during shipping?
- We take great care in packaging and shipping our products, but occasionally errors can occur. If your package is lost or damaged, please get in touch with our customer service team and we will work with you to resolve the issue.
(4) Do you offer free shipping or discounts for bulk orders?
- We offer free shipping on orders over ＄500 and discounts for bulk orders. Please contact our customer service team for more information.
3. Technical Issues
(1) Why is my order not processing?
- Sorry to hear that you're experiencing issues with your order. Please try clearing your browser cache and cookies, and then try placing your order again. If the issue persists, please get in touch with our customer service team.
(2) How do I resolve technical issues with the website or product?
- Please contact our customer service team and we will do our best to assist you. We also have a knowledge base with troubleshooting tips and FAQs.
(3) What browsers and devices are compatible with your website?
- Our website is compatible with most modern browsers and devices, including Chrome, Firefox, Safari, and Internet Explorer. If you're experiencing issues, please try using a different browser or device.
4. General Information
(1) What are your business hours and contact information?
- Our business hours are 9：00~18：00 Monday to Friday. You can contact us via email at silushuzhi@163.com, phone at +86-19016974977, or through our website's contact form.
(2) How do I stay updated on promotions and news?
- You can stay updated on promotions and news by signing up for our newsletter, following us on social media, or checking our website regularly for updates.
